Be aware that staff attitudes are the prime contributor to bottom line profitability.
No matter how good your business’ products or services are, or the manuals that have been developed, or even the names of customers that are on your customer database, without a well motivated, trained and inspired staff, your business will never achieve its ultimate bottom line profitability result.
As a manager, you are responsible for bringing out the best in the people your business employs and to create an environment whereby they can work in a highly creative and productive manner, to enhance their own well-being, the well-being of their work colleagues and families and ultimately the overall well-being of the business.
Ways of effectively managing your staff would include:
§ Using systems to ensure that the best possible candidate is offered employment in the business
§ Implementing an induction system to ensure that new employees are made to feel part of the overall team and to understand the team's and the business’ goals and aspirations
§ Setting targets or objectives. Have weekly job meetings to review progress and to encourage input from all employees
§ Monitoring results throughout the period. Be aware of and record other factors such as teamwork and attitude toward customers
§ Performing regular appraisals or reviews by setting aside regular times (e.g. fortnightly) for a brief discussion with each employee. Let them know where they are under-performing and performing well. Conduct a formal appraisal at least every six months
§ Consider development activities and training requirements to overcome inadequate performance or to further improve good performance
Planning is the key to ensure staff performance. Employees must understand and have documented job descriptions and objectives. A good employer knows that communication with staff is vital and that the empowerment of work teams to achieve productivity targets within the business are essential if the business is going to survive and prosper. Regular staff appraisals can help to achieve the desired outcome.
Staff Appraisals
The way you conduct the performance appraisal is critical to its success:
§ Ensure there are no interruptions
§ Give the employee your full attention
§ Establish rapport
§ Seek agreement on past performance
§ Remain calm and build on their strengths
§ Identify and agree areas for improvement
It is important to close the interview on a positive note and leave the way open for future discussions. Performance appraisals can be a daunting process for both managers and employees. Planning and effective communication during the interview is the key.
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