What's your vision?

What is your vision and have you shared this with your team? They need to know where the business is heading so they can find their niche and work towards the set goals. They need to be able to commit to the organisation. You’ve built the business, you may have had some very successful years, but is your business still on track with the original blueprint,

the vision? Ask yourself these questions so you can discuss them with your team.

• What do we have to do to achieve/maintain results?
• Where we are going?
• Who are we?
• What is our organisation trying to achieve? 
• What is the identity of our organisation? 
• What does it mean to our customers?
• What does it mean to our staff?
• What does it mean to the wider community?

Every Business Needs an Effective Leader

Are you the leader of an organisation? Maybe you have a small or a large team working with you. Have you ever stopped to think what it means to be a leader? As a leader you bring certain characteristics and strengths, but you also have responsibilities.

Leadership in business is about building a vision shared by everyone in your team and motivating and 

encouraging themto achieve the set goals. Your team is vital because they arethe people who will help the 

business reach its goals. But they are relying on you to show them where the goals are and the

best path to reach them.

 

Being an effective leader is about being a coach, facilitator, trainer and motivator. It cannot be achieved by sitting in isolation in an office. It has to be achieved by upfront leadership, excellent communication, articulating your vision while encouraging the opinions of your team and ensuring that appropriate systems are put in place so the team can perform their tasks effectively.

Effective leadership is vital to any business. It can help steer the business in the right direction and move it forward towards greater profitability.

Visitors take priority

Have you ever been in that infuriating situation where the receptionist with whom you are talking is interrupted by the telephone and invariably engages in conversation?

Telephones are hugely important to your business but a caller on the other end of a telephone should not get priority over someone who has made the time and effort to actually visit your business at its premises.

Your telephone answering system could include that the receptionist or greeter immediately diverts any incoming telephone calls when a visitor arrives, so that the visitor receives 100% of the receptionist’s or greeter’s attention during that very important “greeting stage”.

Three seconds to impress

Three Seconds to Impress

Telephone service can make or break a sale. A few seconds is all it takes for a potential customer to dial your number. That’s just about the time your business has to create an excellent first impression.

In many instances phone calls from customers and potential customers are your first point of contact. How you or your team deal with a phone call can make a lasting impression. You need to make sure it is a very positive impression and you’ve got to get it right every time.

Do you think of the phone as a potential sale or as an interruption? Whatever your attitude it will shine through the phone line.

Just as excellent business systems can make your business a success, so too do you need excellent telephone answering systems. Write your system down and make sure all your team know and understand why it’s important.

Think about how and where the telephone will be answered and by whom and what about the back-up plan when the “greeter” is busy, or when no one is available to take the call. You need to think about all situations.