Three seconds to impress

Three Seconds to Impress

Telephone service can make or break a sale. A few seconds is all it takes for a potential customer to dial your number. That’s just about the time your business has to create an excellent first impression.

In many instances phone calls from customers and potential customers are your first point of contact. How you or your team deal with a phone call can make a lasting impression. You need to make sure it is a very positive impression and you’ve got to get it right every time.

Do you think of the phone as a potential sale or as an interruption? Whatever your attitude it will shine through the phone line.

Just as excellent business systems can make your business a success, so too do you need excellent telephone answering systems. Write your system down and make sure all your team know and understand why it’s important.

Think about how and where the telephone will be answered and by whom and what about the back-up plan when the “greeter” is busy, or when no one is available to take the call. You need to think about all situations.